Returns, Refunds and Exchanges
With the exception of any items which are embroidered or in any other way personalised for your order products ordered from us can be returned to us for full refund or exchange providing that we receive the items within 14 days from when you received them. The first of those 14 days will be the day after the date of receipt by you.
To qualify all goods must be unused, unwashed, unaltered, in the same condition in which they were originally supplied and in their original undamaged packaging, with hangers when supplied and accompanied by the paperwork that clearly identifies the order from which the return arises.
You are responsible for the cost of returning the items and you do so at your risk. Please note that where no or insufficient postage stamp is attached to a returned package then it will not reach us and Royal Mail will return it to you.
On receipt all items will be inspected and if the product returned is not in a fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item. This does not affect your statutory rights.
When we accept a return we will re-credit your credit card with the sum originally debited for the goods in question or send you a cheque should you have paid by this method. We will also refund your original delivery charge when a product is faulty, damaged or has been incorrectly described by us. In other circumstances we will deduct from any refund our standard P&P charge or the actual carriage costs we incurred (whichever is the higher).
Details of how to arrange all the above are shown on the returns page.
You cannot return items for refund which have been tailored for your particular order, for instance with a school emblem, except in accordance with your legal rights and if one or more of the following applies:
If there is a fault with the garment
If the garment supplied differs in specification to that advertised
If you have ordered a garment of the wrong size which has been embroidered and you wish to exchange it for the correct size then you should contact us to make arrangements.
If you return an embroidered item because it is faulty or because it differs to the advertised specification we will replace the item with a new garment made to meet the advertised specification.
If you wish to cancel an order after payment has been taken then you should advise us as soon as possible. We will process any cancellation when we receive your formal notification that you wish to cancel an order. Provided that the goods are received back by us within the allowed time period, in the same condition that they were when we sent them to you, unwashed and in the original undamaged packaging then we will re-credit any sum that we have debited from your credit card for the goods in question or send you a cheque should you have paid by this means.
Product faults are rare as all items are checked and those that undergo embroidery are checked again. Should you want to report an item that is faulty or to return an item for exchange that is faulty you should notify us within 48 hours of receipt. We cannot normally consider an exchange once the item has been used or worn
These provisions do not affect your statutory rights.